The first steps in transforming the productivity of any retail field team are establishing what success looks like and ensuring your team has the right tools and technology to reach their goals.
What makes a field team successful?
Is it the amount of time spent coaching and developing customer service standards, the attraction, selection, retention, and development of staff through succession planning, or amount of revenue or profit generated?
- How will you measure effectiveness, and with what frequency?
- Where is most value derived from a Field Team’s activities?
- Is it in generating increased sales per square foot, nurturing employee relationships, or controlling expenses?